Privacy Policy - Qivoranet

1. Scope and Commitment

This Privacy Policy explains how Qivoranet collects, uses, stores, and protects personal data when you visit our website, create an account, purchase services, or contact support.

Qivoranet operates hosting infrastructure from Eygelshoven, Netherlands and applies privacy and security controls designed for modern cloud and hosting operations. Qivoranet is a UK registered company and its legal and compliance framework is governed under UK law.

2. Information We Collect

2.1 Information You Provide

Identity and account details (name, email, phone, company, country)
Billing records (billing address, VAT/tax data where applicable, invoices)
Support communications, feedback, and requests

2.2 Information We Collect Automatically

Authentication logs and security events
Service and platform telemetry (usage, performance, and health metrics)
Website analytics (device/browser type, pages visited, referral source, timestamps)
IP addresses and network metadata required to operate and secure the platform

3. How We Use Personal Data

To provide, configure, and maintain hosting services
To authenticate users and secure customer accounts
To process payments, invoices, and fraud checks
To provide support and incident response
To improve service quality, reliability, and product features
To comply with legal, regulatory, and contractual obligations

4. Legal Bases for Processing

Where required by law, we rely on one or more legal bases to process personal data, including contract performance, legitimate interests, legal obligations, and consent.

You may withdraw consent for optional processing activities at any time, without affecting processing completed before withdrawal.

5. Cookies and Similar Technologies

We use cookies and similar technologies for essential website functionality, security, and analytics. You can manage cookies using your browser settings.

Disabling certain cookies may impact sign-in, account functions, or performance features.

6. Sharing and Disclosure

We do not sell personal data. We may share data with trusted partners strictly for service delivery:

Payment and billing processors
Infrastructure and monitoring service providers
Communication and support tooling providers
Professional advisors and auditors under confidentiality obligations

We may also disclose information where required by law or to protect rights, safety, and service security.

7. International Data Transfers

If data is transferred outside your jurisdiction, we apply appropriate safeguards such as contractual protections and security controls consistent with applicable privacy law.

8. Data Retention

We retain personal data only for as long as needed for service operation, support, security, dispute resolution, and legal compliance.

Account and billing records may be retained for statutory periods. Data that is no longer required is deleted or anonymized in accordance with our retention procedures.

9. Security Controls

We implement layered technical and organizational safeguards, including:

Encryption in transit and access controls based on least privilege
Logging, monitoring, and incident response processes
Routine patching, vulnerability management, and backup controls
Administrative safeguards and role-based operational procedures

No platform can guarantee absolute security, but we continuously improve controls based on risk.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data.

To submit a request, contact privacy@qivoranet.com. We may verify identity before processing requests.

11. Policy Updates

We may update this policy to reflect service, legal, or operational changes. Material updates will be posted on this page and may also be communicated via account or email notice.

12. Contact

Privacy: privacy@qivoranet.com
Legal: legal@qivoranet.com
Support: support@qivoranet.com
Registered Office: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
Operations: Eygelshoven, Netherlands
Jurisdiction: United Kingdom (UK law)